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Care starts here

Find details about the minor illnesses for which our pharmacists can assess and prescribe

Think you need a prescription? Just ask our pharmacists.

Pharmacists can assess and prescribe medication, where appropriate, for many minor illnesses.

We can provide advice, options and prevention tips so you can find relief.

Our pharmacists can treat, where appropriate, the minor illnesses below:

An image of a woman sitting on her couch, holding her stomach with a pained expression.

Urinary tract infection (uncomplicated UTI)

A UTI is a bacterial infection affecting the lower part of the urinary tract, most commonly the bladder.

The most common symptoms are:

  • Painful or difficulty with urination
  • Feelings of an urgent need to urinate
  • Frequent urination
  • May experience pain in the bladder/abdominal area
  • Some people notice foul smelling or cloudy urine

Pharmacists can assess and prescribe, where appropriate, for UTIs in female individuals. Since bladder infections are less common in males, males with symptoms should be assessed by a physician or nurse practitioner.

An image of a man looking at a cold sore on his lips in the mirror.

Cold sores* (Herpes Labialis)

Cold sores are caused by the herpes simplex virus.

The most common symptoms are:

  • Red skin surrounding fluid filled blisters on one side of the border of the lip
  • Blisters that can break and contain a sticky clear fluid which crusts over before the healing process begins
  • In the day before it is visible, some people notice an itchy, tingly or burning feeling in the area of the blister

*Prescribing service not available in MB.

A picture of a woman covering her nose with a tissue while sitting in a green field.

Nasal allergies (Allergic Rhinitis)

Allergic rhinitis occurs when the surface of the nasal passages is exposed to and becomes sensitized to the presence of allergens. Common allergens include grass, pollen, trees, outdoor or indoor mold, dust mites, pets, etc.

The most common symptoms are:

  • Nasal itching
  • Runny nose (clear, watery discharge)
  • Sneezing
  • Mild to major congestion
  • Some people notice post-nasal drip, coughing, fatigue or feeling irritable
An image showing a child with a skin infection on his knees.

Skin infection* (Impetigo)

This is a very common bacterial infection of the skin that is very contagious and is usually (although not always) seen in children. The symptoms are seen most often on the face, usually around the nose or mouth, or on the arms and/or legs.

The most common symptoms are:

  • Bumps on the skin that turn to blisters surrounded by red skin
  • When the blisters break they discharge a yellowish fluid
  • The fluid dries to a crust that is golden or honey coloured
  • The sores may be itchy

*Prescribing service not available in MB.

An image showing skin rashes on a child's arm.

Skin rash (Dermatitis)

Skin rashes can be caused by a variety of reasons including contact with irritating substances, family history, stress, low humidity or other environmental factors. Dermatitis is generally chronic or keeps occurring repeatedly.

The most common symptoms are:

  • Very itchy skin
  • Rash that appears after repeatedly scratching the skin
  • Dry skin
A picture of a leg with a bug bite on it

Hives, bug bites or stings (Urticaria)

Urticaria is skin irritation most commonly appearing as itchy, red welts usually stemming from insect bites or stings.

The most common symptoms are:

  • Pain and/or itching
  • Redness and/or swelling (welts or hives)

Note: Severe reactions to insect stings are a medical emergency and immediate treatment should be sought or administered. People who know they have severe reactions should carry an epinephrine auto-injector. Severe symptoms include:

  • Trouble breathing, shortness of breath, wheezing
  • Tingling, numbness or swelling of lips, mouth, or tongue
  • Fainting or dizziness
  • Confusion
  • Rapid heartbeat, low blood pressure
An image of a woman seated on a couch experiencing pain, likely due to piles.

Hemorrhoids

These occur when tissue in the anal canal becomes swollen, filled with blood clots, moves downward, or starts bleeding.

The most common symptoms in the rectal area include:

  • Itching and/or burning
  • Pain and/or swelling
  • Noticing bright red bleeding during or right after having a bowel movement
An image of a woman sitting on her couch, holding her stomach with a pained expression.

Menstrual cramps* (Dysmenorrhea)

Pain shortly before or during the start of menstruation.

The most common symptoms include:

  • Cramping pain in the lower abdomen or pelvic area lasting for 2-3 days
  • Pain in the lower back and upper thighs
  • Nausea, vomiting or diarrhea
  • Feeling tired or weak

*Prescribing service not available in MB.

A picture of an older man holding his shoulder, suffering from muscle pain.

Muscle pain*

Can occur due to overuse or an injury such as pulling, twisting, or stretching a muscle or associated tissues like tendons or ligaments.

The most common symptoms include:

  • Pain
  • Swelling
  • Bruising (may be present in some cases)

*Prescribing service not available in MB.

A picture of a woman suffering from heartburn.

Heartburn* (GERD or gastroesophageal reflux disease)

Occurs when contents from the stomach such as food or acid come back up the esophagus (the tube that connects the mouth to the stomach).

Common symptoms include:

  • A burning feeling in the middle of the chest
  • A sour taste in the mouth or the feeling of fluid moving up and down in the chest (regurgitation)

*Prescribing service not available in MB.

A picture of a kid sticking his tongue out of his mouth.

Oral thrush (Fungal infection in the mouth)

Occurs when the Candida fungus that is normally present in the mouth in small quantities starts to overgrow.

Common symptoms in the mouth include:

  • White patches on the lips, cheeks, tongue or back of the throat
  • Patches can be scraped off but leave behind reddened areas or some bleeding
  • Unpleasant taste or fuzzy feeling in the mouth
  • Cracked or dry corners of the lips or mouth

British Columbia

  • Acne
  • Allergic rhinitis
  • Conjunctivitis (allergic, bacterial or viral)
  • Contraception
  • Contraception and emergency contraception
  • Dermatitis (allergic, atopic, contact, diaper or seborrheic)
  • Dysmenorrhea
  • Dyspepsia
  • Fungal infections (onychomycosis, tinea corporis infection, tinea cruris infection or tinea pedis infection)
  • Gastroesophageal reflux disease
  • Headache
  • Hemorrhoids
  • Herpes labialis
  • Impetigo
  • Musculoskeletal pain
  • Nicotine dependence
  • Oral ulcers (canker sores, aphthous ulcers)
  • Oropharyngeal candidiasis
  • Shingles
  • Threadworms and pinworms
  • Urinary tract infection (uncomplicated)
  • Urticaria, including insect bites
  • Vaginal candidiasis

Alberta

*Prescribing services may only be provided by pharmacists with Additional Prescribing Authorization

  • Acne (mild)
  • Diaper rash
  • Eczema (mild to moderate)
  • Shingles
  • Minor cuts
  • Fungal nail infection
  • Head lice
  • Psoriasis
  • Dandruff
  • Warts
  • Diarrhea
  • Indigestion
  • Threadworms and pinworms
  • Vomiting and nausea
  • Emergency contraception
  • Erectile dysfunction
  • Hormonal contraception
  • Yeast infection
  • Asthma
  • Cough
  • COVID treatment
  • Influenza
  • Nasal congestion
  • Sore throat
  • Pink eye
  • Dry eyes
  • Headache (mild)
  • Sleep disorders (minor)
  • Smoking cessation

Manitoba

  • Acne
  • Allergic Rhinitis
  • Candidal Stomatitis, Dermatitis
  • Hemorrhoids
  • Nausea & Vomitting in Pregnancy
  • Pain Management
  • Recurrent Oral Aphthae
  • Seborrheic Dermatitis
  • Tinea Pedis and Mild Urticaria

Saskatchewan

  • Acid reflux
  • Athlete's foot, ring worm, jock itch
  • Atopic dermatitis
  • Bacterial skin infections
  • Canker sores
  • Cold sores
  • Conjunctivitis (inflammation of the eye)
  • Diaper rash
  • Emergency contraception
  • Erectile dysfunction
  • Hay fever, seasonal allergies
  • Headaches
  • Hemorrhoids
  • Hormonal contraception
  • Influenza
  • Insect bites
  • Mild acne
  • Muscle strains and sprains
  • Nail fungus infection
  • Nausea and vomiting in pregnancy
  • Nicotine cessation
  • Oral thrush
  • Painful periods
  • Recurrent genital herpes
  • Shingles
  • Urinary tract infection

Ontario

  • Acne
  • Allergic rhinitis
  • Aphthous Ulcers (canker sores)
  • Candidal stomatitis (oral thrush)
  • Conjunctivitis (bacterial, allergic and viral)
  • Dermatitis (atopic, eczema, allergic and contact)
  • Diaper dermatitis
  • Dysmenorrhea
  • Gastroesophageal reflux disease (GERD)
  • Hemorrhoids
  • Herpes labialis (cold sores)
  • Impetigo
  • Insect bites and urticaria (hives)
  • Musculoskeletal sprains and strains
  • Nausea and vomiting of pregnancy
  • Pinworms and threadworms
  • Tick bites, post-exposure prophylaxis to prevent Lyme disease
  • Urinary tract infections (uncomplicated)
  • Vulvovaginal candidiasis (yeast infection)

New Brunswick

  • Acne (mild)
  • Calluses and corns
  • Eczema (mild to moderate)
  • Shingles
  • Dandruff
  • Warts
  • Diarrhea
  • Indigestion
  • Threadworms and pinworms
  • Vomiting and nausea
  • Emergency contraception
  • Hormonal contraception
  • Yeast infection
  • Cough
  • COVID treatment
  • Nasal congestion
  • Sore throat
  • Pink eye
  • Dry eyes
  • Headache (mild)
  • Sleep disorders (minor)
  • Tick bites (Lyme disease prevention)
  • Smoking cessation

Nova Scotia

  • Acne (mild)
  • Calluses and corns
  • Eczema (mild to moderate)
  • Shingles
  • Dandruff
  • Warts
  • Diarrhea
  • Indigestion
  • Threadworms and pinworms
  • Vomiting and nausea (during pregnancy)
  • Emergency contraception
  • Hormonal contraception
  • Yeast infection
  • Cough
  • Nasal congestion
  • Sore throat
  • Pink eye
  • Dry eyes
  • Headache (mild)
  • Sleep disorders (minor)
  • Tick bites (Lyme disease prevention)
  • Smoking cessation

PEI

  • Acne (mild)
  • Calluses and corns
  • Eczema (mild to moderate)
  • Shingles
  • Dandruff
  • Warts
  • Diarrhea
  • Indigestion
  • Threadworms and pinworms
  • Vomiting and nausea (during pregnancy)
  • Emergency contraception
  • Hormonal contraception
  • Yeast infection
  • Cough
  • COVID treatment
  • Nasal congestion
  • Sore throat
  • Dry eyes
  • Headache (mild)
  • Sleep disorders (minor)
  • Smoking cessation

Newfoundland

  • Acne (mild)
  • Calluses and corns
  • Cough
  • COVID treatment
  • Dandruff
  • Diarrhea
  • Dry eyes
  • Emergency contraception
  • Fungal nail infection
  • Headache (mild)
  • Hormonal contraception
  • Indigestion
  • Nasal congestion
  • Pink eye
  • Pinworms
  • Shingles
  • Sleep disorders (minor)
  • Smoking cessation
  • Sore throat
  • Vomiting and nausea (during pregnancy)
  • Warts
  • Yeast infection